Terms & Conditions

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Terms & Conditions

https://www.clouddelivery.com.sg/ is a site operated by Cloud Delivery ("this Company"). We are registered in Singapore under the Business Registration Number 201929792W and our registered office is at 24 Pioneer Crescent, West Park BizCentral, #02-09, S628557. Our GST Registration Number is 201929792W.

Our site is only intended for use by people residing, businesses, and companies in Singapore ("the Serviced Country"). We do not accept orders from individuals outside of the Serviced Country. By using or reading any pages on https://www.clouddelivery.com.sg/, ("Site", "Website"), you agree to these terms and conditions contained therein, the "Terms & Conditions" ("T&Cs") and "Privacy Policy". If you do not agree, you should not use the site.


1. Orders, Pricing and Payment

1.1 You are obliged to make payment in FULL by the payment option you select when you check out your orders.

1.2 After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All telephone and online orders are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone conversation or by email. The contract between us (“the Contract”) will only be formed when we deliver the items to you.

1.3 Subjected to actual stock availability, item orders may be replaced with alternatives subjected to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded the amount paid. 

1.4 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. 

1.5 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site we might at our discretion decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

1.6 We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation.

1.7 The prices advertised on this website are for home delivery shopping only. Prices of products may differ from those charged at the physical stores.

1.8 Not all Products sizes will correspond exactly to the description offered on this website. We reserve the right to provide the nearest size of the product at the nearest price. 

2. Third-party links

2.1 This website may contain links to other websites which are not maintained by this Company. Similarly, other websites may contain links to this website. We are not responsible for the contents of those websites and shall not be liable for any loss, damages or injury arising from the access to and use of contents of those websites. Any links to other websites are provided as a convenience to you as a user of this website and do not imply the endorsement of this Company of the linked websites or association with their operators. We disclaim all responsibility and liability for the use of linked websites, which you access and use at your own risk. 

3. Delivery

3.1  All orders placed online will be fulfilled within 3 working days unless otherwise advised. Working days exclude Saturday, Sunday, Eve of Public Holidays and Public Holidays.

3.2 Each batch of goods may differ due to manufacturing constraints. In the event, if you are not satisfied with any products, you may return them to us within 5 days after delivery. The Product must be unused in the original condition and it must not be a pre-order product. Please refer to our refund policy stated under "Returns and refunds".

3.3 The customer is to notify us immediately of a change in delivery address, date or time of delivery or contact number. Any changes in the delivery address or date or time of delivery after the submission of your order may incur an administrative charge of S$6.50.

3.4 In the event that your order is not delivered during the selected timeslot, delivery will still be made on the same day.

3.5 All deliveries shall be signed off by the customer on the delivery invoices unless the customer has specifically instructed us to leave the delivery items outside the door provided payment has already been effected earlier (when such delivery shall be at the customer's risk)

3.6 If the delivery includes alcoholic drinks, tobacco products or any other items which may not be delivered to a minor, a person of 18 years of age or older with appropriate identification must be present to receive the alcoholic drinks or other items. If in the case of such a delivery, no person of 18 years of age or older is present, delivery shall be attempted at another time and we reserve the right to charge the customer an additional re-delivery fee of $6.50

3.7 We reserve the right to withhold delivery of the products to the customer if we have any doubts whatsoever as to the customer's creditworthiness or if the customer does not effect payment before delivery. 

4. Returns and refunds

4.1 We shall use our best efforts to ensure that orders are correctly fulfilled. Should there be any discrepancy, please notify us by email at sales@clouddelivery.com.sg within 3 working days. Returns or refunds can be arranged under the following circumstances:

4.1.1 if any product which was not included in the customer's order is delivered to the customer, the product shall be collected from the customer.

4.1.2 if the customer has been charged for a product that has not been delivered, we shall refund the customer the value of the product as originally charged to the customer.

4.1.3 if a customer is charged more than the value of a product, a refund of the difference will be made to the customer. 

4.2 If we are satisfied with the condition of the Product following our examination, we will either replace the item (if returned owing to a defect) or provide you with a refund. If you have requested a refund we will usually refund any money received from you using the same method originally used to pay. We will process the refund as soon as possible.

4.3 Products returned by you because of a defect or within the three-day cooling-off period will be refunded in full after delivery costs have been deducted.

4.4 A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within 2 days from the date of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.

4.5 The cost of return transportation is at your expense.

5. Our Liability

5.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.

5.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.

5.3 Unless otherwise stated, all products warranty will be covered by the respective brand owner.

5.4 No agent or representative of this Company is authorized to make any warranties, representations or statements regarding the Products and we shall not in any way be bound by any such unauthorized warranties, representations or statements. 

6. Limitation of Liability

6.1 The customer will be liable for every order made and agrees to indemnify us for all claims and damages whatsoever made by any third party arising from the actions of a person placing orders for the products using the customer's login. The Customer shall ensure that their account is kept strictly confidential to prevent unauthorized use. We shall use our best endeavours to prevent any unauthorized entry to the website. However, we shall not be liable for any damages or losses whatsoever if any third party gains unauthorized access to this Company's Online internet site.

6.2 The information contained in this website is for informational purposes only and is provided to you on an " as is" basis. We do not guarantee the accuracy, timeliness and reliability of the information provided.

7. Notices

7.1 All notices given by you to us must be given to Cloud Delivery at 24 Pioneer Crescent, West Park BizCentral, #02-09, S628557. We may give notice to you either via an e-mail or postal address that you provided to us when placing an order.

8. Events Outside our Control

8.1 We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

8.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

8.2.1 strikes, labour disputes, shortage of labour, lock-outs or other industrial action;

8.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

8.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters;

8.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

8.2.5 impossibility of the use of public or private telecommunications networks; or

8.2.6 the acts, decrees, legislation, regulations or restrictions of any government.

8.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

9. Waiver

9.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

9.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

9.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

10. Severability

10.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

11. Entire Agreement

11.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

11.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.

11.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.

12. Changes to Terms and Conditions

12.1 We reserve the right to revise and amend these Terms and Conditions at any time at its sole discretion without notice.

12.2 You will be subjected to the Policies and Terms and Conditions in force at the time that you order products from us unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to those Policies and these Terms and Conditions unless you notify us to the contrary within seven working days of receipt by you of the Products).

13. Law and Jurisdiction

13.1 Contracts for the purchase of products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.